New digital technology offers a lot of opportunities to increase customer satisfaction. It just requires a solid step-by-step approach.
The clearer your insight into the risks and other characteristics of your customer, the better placed you are to make decisions about the optimal price and/or characteristics of a product. How can a modern insurer excel in this area?
Many insurers use custom-built systems. But those who make smart use of best practices and field-tested standards can show pace and decisiveness.
Why digital transformations are so slow to get going and how to do better.
How can insurers optimize the impact of their technology investments?
Rigid, outdated systems can make life difficult for innovators in the insurance world. What’s more, such systems are expensive and the knowledge to maintain these old systems is slowly but surely dying out.
The potential benefits of dynamic pricing are huge. What do insurers have to do to realize those benefits?
Winning with a data-driven strategy
Platforms seem to be a smart and lucrative new business model. But there is a lot more to it.
Extreme customer expectations
The development of behavior-based insurance
As an insurer, how do you play at the top of the digital insurance market and how do you make the step to embedded and real-time connected insurance?
The power of a multi-layered IT architecture for a multi-speed organization
