User friendly technology means that consumers have increasingly high expectations when dealing with companies. Not only when booking a quick ride in an Uber, but also when contacting their insurer or intermediary. Extreme expectations are the new norm.
The good news is that there is a wealth of off the shelf technology ready to respond to that new norm. The not so good news is that only a handful of companies are in a position to make the necessary (cultural) transition to a data driven organization.
Learn how to meet Extreme customer expectations.